Manager, Collections & Recovery

Brex is the intelligent finance platform that enables companies to spend smarter and move faster in more than 200 markets. By combining global corporate cards and banking with intuitive spend management, bill pay, and travel software, Brex enables founders and finance teams to accelerate operations, gain real-time visibility, and control spend effortlessly. Brex’s AI-native automation and world-class service eliminate manual expense and accounting tasks for customers so they can focus on what matters most. Tens of thousands of the world's best companies run on Brex, including DoorDash, Coinbase, Robinhood, Zoom, Plaid, Reddit, and SeatGeek.

Working at Brex allows you to push your limits, challenge the status quo, and collaborate with some of the brightest minds in the industry. We’re committed to building a diverse team and inclusive culture and believe your potential should only be limited by how big you can dream. We make this a reality by empowering you with the tools, resources, and support you need to grow your career.

Operations at Brex

Operations is the backbone of Brex’s mission to power businesses through our Intelligent Finance Platform. We own credit, fraud, money movement, and payments, protecting our customers and our company. From product operations that ensure flawless launches to scalable systems that drive innovation and precision, we operate at the intersection of product, design, engineering, and customer success. If you want to work at the heart of the business, Operations is where you belong.

Brex extends credit to businesses, and Collections helps customers resolve past-due balances while managing credit losses and preserving customer relationships wherever possible. The team manages accounts from failed payments and early delinquency through payment plans, workouts, charge-off, and legal recovery.

Our portfolio consists of unsecured business credit, requiring sound commercial judgment and an understanding of business customers. Collections activity is managed primarily in-house, supported by technology and external partners for scaled outreach and specialized recovery needs. The team owns customer outreach, negotiation, and account-level decisions within established guidelines, partnering with Legal when legal issues arise.

We’re hiring a manager to lead the day-to-day execution and performance of our Collections team. You’ll own coaching, performance management, operational delivery, and customer escalations, while partnering with your leader to develop and implement collections strategy. Your mandate is to strengthen team capabilities and improve cure and recovery outcomes as the business grows.

• People leadership and team performance. Hire, coach, and develop a high-performing collections team. Set clear expectations for results, productivity, quality, and customer treatment; address performance gaps; and prepare team members to manage increasingly complex and higher-balance accounts.
• Early-stage delinquency. Lead the team’s response to failed automatic payments, ACH returns, and past-due balances. Manage daily outreach and queue priorities, and partner with your leader to refine contact cadence, channel mix, and segmentation so accounts receive timely, appropriate treatment.
• Late-stage delinquency and workouts. Lead the team’s management of later-stage delinquent accounts, including payment plans, promise-to-pay follow-up, and proposed term modifications or settlements. Ensure arrangements follow established approval limits, assess customers’ ability and willingness to pay, and escalate recommendations for further recovery action when appropriate.
• Account actions. Identify and recommend appropriate account actions, including credit limit reductions, spend freezes, card suspensions, and account closures. Coordinate with Risk and Account Servicing to execute approved decisions in line with established policies, and ensure timely documentation and customer communication.

This role will be based in our Salt Lake City office. We are a hybrid environment that combines the energy and connections of being in the office with the benefits and flexibility of working from home. We currently require a minimum of three coordinated days in the office per week, Monday, Wednesday and Thursday. As a perk, we also have up to four weeks per year of fully remote work!

• Hire, coach, and develop collectors who are firm, commercially credible, and respectful in their customer interactions.
• Set queue priorities and allocate team capacity based on portfolio composition, account needs, and established contact strategies.
• Guide the team through complex or sensitive customer situations and personally manage escalations when needed. Support high-balance account resolution, recommend a path forward, and involve your leader or cross-functional partners when decisions require additional authority or expertise.
• Serve as the day-to-day operational contact for internal partners, outside counsel, and collections vendors. Coordinate account follow-up, communicate clear expectations, monitor progress, and escalate issues or decisions requiring your leader’s involvement.

Bonus Points

• 5+ years of experience in collections, recovery, or credit operations, including 2+ years directly managing a team, with demonstrated success in coaching, performance management, and driving operational results.
• Direct experience managing delinquent accounts, negotiating payment arrangements, and assessing appropriate recovery actions. Ability to apply that experience to coach collectors, guide account strategy, and resolve complex customer situations.
• Experience managing team and portfolio performance against collections goals, with demonstrated ability to explain performance trends, identify root causes, and take action to improve delinquency, cure, recovery, and quality outcomes.
• Experience coordinating with third-party collections vendors, agencies, or outside counsel, including setting clear expectations, monitoring performance and follow-through, and escalating issues when needed.

The expected salary range for this role is $90,400 - $113,000, with the opportunity to earn additional compensation based on performance . However, the starting base pay will depend on a number of factors including the candidate’s location, skills, experience, market demands, and internal pay parity. Depending on the position offered, equity and other forms of compensation may be provided as part of a total compensation package.

Brex LLC is a wholly owned subsidiary of Capital One, N.A. Please be aware, job-seekers may be at risk of targeting by malicious actors looking for personal data. Brex recruiters will only reach out via LinkedIn or email with a brex.com domain. Any outreach claiming to be from Brex via other sources should be ignored.